Terms & Conditions

APPLICABLE LAW

By visiting this website, you agree that the laws of England and Wales, without regard to principles of conflict of laws, will govern these Terms and Conditions and any dispute of any sort that might arise between you and us or any of our affiliates.

PAYMENTS
We accept online payment via Paypal and Shopify, using an encrypted secure payment mechanism.  Accepted cards are; Visa, Mastercard, Switch/Maestro and American Express. When you proceed to make your purchase, your browser makes a connection to the secure section of our website. Your browser will show a padlock in the bottom right corner to indicate that it has made a secure connection and depending on your browser a window may pop-up to notify you that you are entering this safe area. To protect cardholders, your bank may request that you are screened using 3D Secure (MasterCard SecureCode and Verified by Visa) and by an independent fraud prevention service. We may contact you for additional security purposes should we deem this necessary.Please note your credit or debit card will be charged in full at the time of order, this also includes the cost of any items which are to follow at a later date. All prices are in US Dollars and your order total will be in US Dollars.

PRODUCT IMAGES & DESCRIPTIONS
While every effort has been made to portray our products accurately, slight variations may occur and the reproduction of colours is as accurate as photographic and publishing processes will allow. Please note there may be variations in colours dependant on the calibration and settings of individual screens.

SIZING
Sizing nightwear & loungewear is an art.  Our products are loose enough to move freely as you lounge and sleep, yet tailored and shaped to look great.  The sizing chart outlines your measurements [as a guide] and not the measurements of the garment. We know that you want to be comfortable and so the actual products are bigger than your measurements.

PRICES
We reserve the right to alter prices at any time. Although we endeavour to ensure that all pricing information on the Website is accurate, occasionally an error may occur and goods may be mis-priced. If we discover a pricing error we will, at our discretion, either: contact you and ask you whether you wish to cancel your order or continue with the order at the correct price, or notify you that we have cancelled your order. We will not be obliged to supply goods at the incorrect price.

All deliveries may be subject to import duties and taxes that will be charged to the purchaser at checkout.  We use Shopify Markets to calculate duties and taxes.  Bonsoir will not be responsible for any additional import charges payable on delivery.

OFFERS & OFFER CODES
Please remember that if you have an offer code to redeem you will need to do it at the page where you input your customer information and before you click the continue to shipping method. Unfortunately once the order is placed we cannot retrospectively apply an offer. Please refer to the individual details of any offers in regards expiry dates and conditions of use. Unless stated otherwise, only ONE offer can be applied to your order at any one time.

GIFT VOUCHERS
Please remember that discounts do not apply to gift vouchers.  Gift vouchers are delivered electronically.

RETURNS
At Bonsoir we are confident you will love your new purchase, however, if the item is not suitable we are more than happy for you to return it to us [this will only apply if the item is unworn, unwashed and in good condition] within 30 days of receipt of the goods, and we will either exchange them or refund you.  Please use our use our easy returns portal here to submit a return or exchange. 

Should a refund be requested, the original postage and packing charge will not be refunded.  We process our returns as soon as they are received, but during busy periods there may occasionally be a delay.  Refunds can only be made to the original method of payment. 

MONOGRAMMING SERVICE

Monogrammed items cannot be returned unless otherwise agreed.

DELIVERY
If the item is out of stock we will inform you of any delay. These delivery charges apply regardless of order value.

STANDARD DELIVERY
For items in stock we aim to deliver within 3 working days from receipt of your order. Post and packing for deliveries made within the US with a value under $250 cost $25, delivery for orders over $250 are free of charge, even if we send you more than one parcel.  Order value must be over $250 after discounts.

OVERSEAS DELIVERY
Postage & Packaging charges as follows:
Rest of World $35

FREE DELIVERY
When we refer to "Free Delivery" or "Free P&P" on the website, it is standard delivery to US addresses. If you choose another delivery option or delivery to a non-US address then the free delivery offer is not applicable and our normal delivery charges will be applied. Order value must be over $250 after discounts are applied to qualify for free delivery.

WEBSITE
We do not accept liability for any errors or omissions contained in our website. We reserve the right to change information, prices, specifications and descriptions of listed goods, products and services at any time and without notice.If an error is discovered in the price of the goods that you have ordered online, we will inform you as soon as possible. We shall be under no obligation to fulfil an order for a product that was advertised at an incorrect price. In the event that you order an item and the price published on bonsoirlondon.com is incorrect for any reason, we will email or call you to inform you that we have not accepted your order. You will be advised of the correct price of the subject product and you can continue with the order or can cancel the order if you wish. If you have already paid for the goods in the circumstances described in this clause, we shall refund the full amount within 30 days of the date of order.

LINKS TO THIRD PARTIES
We may provide links to third parties that we believe may be of interest to you. We do not control nor vet these websites, and therefore we cannot accept liability in respect of either the contents or your use of these websites.

COOKIES
These are small text files, which your web browser places on to your computer or mobile device.  They record information about the items you have put into your shopping trolley and provide us with information about how our website is used so we can continue to improve our site.

The online shopping function of the site uses cookies to speed up the ordering process, enabling our website to recognise you from previous visits. They are not computer programmes and are incapable of reading any material on your hard disk or disseminate viruses. They only contain such information as you have provided to us on the website. You can set up your computer so that it rejects cookies, but in doing so you will be unable to use the shopping facility on the site.

We use Google Adwords and Meta Advertising to advertise Bonsoir of London across the internet.  These adverts will appear in text, banner or image format when browsing other websites.

Cookies are used to track your visit to our website and the pages viewed, from this information adverts will then be displayed showing products we believe may be of interest to you based on your previous viewing history.  Please note, no personal details are kept or used, only viewing history.

If you wish to amend your browser settings to reject cookies.  To find out more, including how to control or opt out of cookies please visit www.aboutcookies.org

COPYRIGHT & TRADEMARK
The contents of these pages (including pictures, designs, logos, photographs, text and other materials) are the copyright trademark or registered trademark of Bonsoir of London Ltd. or its content and technology providers or their respective owners.ALL RIGHTS RESERVED. The copying, modification, distribution, reproduction, or incorporation into any other work of part or all of the material available on this website in any form is prohibited save that you may: copy, print or download extracts of the material on this website for the sole purpose of using this website or placing an order with Bonsoir of London Ltd.

DISCLAIMER OF LIABILITY

We make no representations or warranties of any kind, whether express or implied, with respect to this website, its content, or the information available on or through it; they are provided "as is," with all faults. Except as otherwise provided under applicable laws, we and our corporate affiliates, and the directors, officers, employees, agents, contractors, successors and assigns of each, will not be liable for any damages whatsoever arising out of or related to the use of this website or any other website linked to it. This limitation of liability applies to direct, indirect, consequential, special, punitive, or other damages you or others may suffer, as well as damages for lost profits, business interruption, or the loss of data or information, even if we are notified in advance of the potential for any such damages.

KEEP AWAY FROM FIRE
For your safety, please ensure that all nightwear is kept away from fire or naked flames at all times.